Frequently Asked Questions

At cozymmcandleau, we offer a comprehensive range of window treatments including custom drapes, blackout curtains, sheer curtains, layered treatments, valances, and decorative panels. Each option comes in various fabrics, colors, and styles to match your interior design preferences. We work with both modern and traditional aesthetics, ensuring you find the perfect solution for your space.

The timeline varies depending on the complexity of your project. Standard curtain orders typically take 5 to 7 business days from measurement to installation. Custom designs with specialty fabrics or intricate details may require 14 to 21 days. We provide a detailed timeline during your consultation and keep you informed throughout the process.

We offer complimentary initial consultations where we discuss your needs, preferences, and budget. For in-home design consultations with fabric samples and precise measurements, there is a nominal fee of $75, which is fully credited toward your final order when you proceed with the project.

We are based in Cheyenne, Wyoming, and primarily serve the surrounding regions. For customers outside our standard service area, we offer remote consultations and can ship custom curtains with detailed installation instructions. Contact us to discuss your specific location and how we can assist you.

For bedrooms, we recommend blackout or room-darkening fabrics that provide privacy and promote better sleep. Living rooms benefit from medium-weight fabrics that filter light while maintaining elegance. Kitchens and bathrooms work well with moisture-resistant materials and lighter fabrics. During your consultation, we assess your specific needs and recommend the most suitable options.

Care instructions depend on the fabric you select. Many of our synthetic and cotton blend curtains are machine washable on gentle cycles. Delicate fabrics like silk, velvet, or those with special linings may require professional dry cleaning. We provide detailed care instructions with every order to help maintain the beauty and longevity of your window treatments.

Yes, we stock several sustainable fabric options including organic cotton, linen, and recycled polyester materials. These environmentally conscious choices maintain the same quality and aesthetic appeal as traditional fabrics while reducing environmental impact. Ask our design team about our current selection of eco-friendly textiles.

Color selection depends on your existing decor, natural light levels, and desired ambiance. Lighter colors make rooms feel more spacious and airy, while darker tones add drama and coziness. We recommend bringing paint swatches or photos of your room to your consultation. We provide fabric samples you can view in your home's lighting before making a final decision.

Professional installation is available as an additional service. Our experienced installers ensure perfect mounting, proper alignment, and smooth operation of all hardware. While some customers choose to install curtains themselves with our detailed instructions, we recommend professional installation for complex treatments, heavy fabrics, or specialty windows.

Accurate measurements are essential for beautiful results. Measure the width of your window and add extra width for proper coverage and fullness. For length, measure from where you plan to mount the rod to your desired endpoint. We provide a comprehensive measurement guide, and our team can perform professional measurements during your in-home consultation to ensure precision.

We recommend vacuuming or dusting your curtains monthly to prevent dust buildup. Depending on usage and environment, deep cleaning should occur every 6 to 12 months. High-traffic areas or homes with pets may require more frequent cleaning. Regular maintenance extends the life of your curtains and keeps them looking fresh.

Customer satisfaction is our priority. If adjustments are needed after installation, contact us within 30 days and we will schedule a follow-up visit. Minor alterations like hemming or hardware repositioning are handled quickly. Our quality guarantee ensures you are completely satisfied with your window treatments.

We accept major credit cards, debit cards, and bank transfers. For larger projects, we offer flexible payment plans with a deposit required to begin production and the remaining balance due upon completion. Detailed payment terms are outlined in your project agreement.

Due to the custom nature of our products, returns are evaluated on a case-by-case basis. If there is a manufacturing defect or error on our part, we will remake your curtains at no charge. For standard non-custom items, returns may be accepted within 14 days in unused condition. Please review our complete return policy for details.

All our curtains come with a workmanship warranty covering stitching, seams, and construction for one year from installation. Hardware warranties vary by manufacturer but typically range from one to five years. We stand behind the quality of our work and will address any legitimate concerns promptly.

Absolutely! We encourage reviewing fabric samples in your home environment before making final selections. Small samples are available for a minimal fee or complimentary with a scheduled consultation. Seeing fabrics in your actual lighting conditions helps ensure you make confident choices that you will love.